Reporting an Issue#

Depending on your account type on silabs.com, you can either create a support case or post on the Community Forum to report an issue.

Before posting on the Community Forum, do the following:

  • Review recent threads.

  • Search to see if the issue has already been reported.

  • If the issue has been addressed, any available workarounds will be described in the thread—saving you time.

When creating a new Support Case or Forum Thread, do the following:

  • Describe the issue clearly.

  • Include the full text or screenshots of any error messages.

  • Depending on the type of error, attach relevant log files as described in following sections.
    If you're unsure which files to include, include all of them.

Log Files#

This section describes how to find logs and the conditions under which each type is useful.

Use the following table to identify the default home directory on each platform.
Replace the ~ character in the log paths with the appropriate home directory path for your platform.

Platform

Default Home Directory

Windows

C:\Users\USERNAME

macOS

/Users/USERNAME

Ubuntu

/home/USERNAME

Simplicity Installer (SLT) Logs#

Attach the following log files for install / uninstall related issues.

  • ~\.silabs\slt\daemon\daemon.log

  • ~\.silabs\slt\slt.log

  • ~\.silabs\slt\installs\conan\sltconan.log

  • ~\.silabs\slt\logs\app_main.log

Simplicity Studio 6 Logs#

Attach the following log files for issues with Simplicity Studio or the configuration or analysis tools.

  • ~\SimplicityStudio\v6_workspace\.metadata\*.txt

  • ~\.silabs\slt\installs\archive\v6-base-VERSION_NUMBER-BUILD_NUMBER\SimplicityStudio-6\configuration\log.txt

For example:

~\.silabs\slt\installs\archive\v6-base-v6.0.0-171\SimplicityStudio-6\configuration\log.txt

Project Configurator Logs#

  • ~\.uc\uc.core.log

ZAP Logs#

  • ~.\.zap\zap.log

Simplicity Device Manager (SDM) Logs#

Attach the following log files for issues detecting parts or otherwise working with debug adapters:

~\.silabs\sdm\sdm.log

~\.silabs\sdm\sdm-service.log*

Hardware Database Logs#

Attach the following log files for issues with parts not found or if the device filtering properties in Studio 6 are incorrect:

~\.silabs\hw-db-service\log.txt ~\.silabs\hw-db-service\sql.txt

VS Code Extension Logs#

Attach the following log file for any issues using the VS Code extension to edit, build, flash, or debug a project.

The VS Code extension log file location can be set with the Silabs: Logging Folder Path setting:

  • Windows: ~\AppData\Local\Temp\silabs_extension\vscode.log

  • macOS: Find the path to vscode.log from the VS Code setting mentioned above.

  • Linux: /tmp/silabs_extension/vscode.log